SITA Upgrading Services at Sydney Airport in Australia

SydneyAirport

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(25 Mar 2021)
Sydney Airport has signed a five-year contract with
SITA for the provision of common-use services at both Terminal 1
(international) and Terminal 2 (domestic).

The project went live earlier this month featuring
SITA Flex, an advanced common-use platform, and SITA Bag Message,
which eliminates the need for multiple baggage system interfaces
between airlines and airports.

The solutions will enable the implementation of a
low-touch, airline-ready mobile passenger journey, an improved
baggage experience, and significant operational efficiency
benefits for the airport.


Cathay Pacific plane at a gate at Sydney Airport (SYD). Click to enlarge.

Sumesh Patel, SITA’s President of APAC, said, “We
understand the harsh impact of COVID19 on airports globally and
we’ve adapted our solutions to deliver airport operations that are
resilient, agile, and highly cost-efficient. SITA’s goal is to
provide best-in-class technology solutions and to help Sydney
Airport reshape its value proposition to all its stakeholders. A
key element is to ensure maximum use of existing assets and
technology infrastructure.”

Sydney Airport’s vision for development had been
laid out in its 2039 Master Plan, and the core tenets of
this plan mirror SITA’s mission and technology roadmap.
Enhancing the passenger experience, increasing efficiency,
focusing on safety and security, and driving productivity were
shared focal points.

John Raso, Head of Aeronautical Technology and
Infrastructure at Sydney Airport, said, “SITA was able to quickly
understand and adapt their offering to the new world of passenger
travel and the related commercial impact on airports. Their
solutions align with our vision, help minimize our risk exposure,
and improve the passenger experience. We’re excited to be
investing in future-proofing Sydney Airport with a strategic
partner and market leader in the region.”

The SITA Flex 
platform introduces a common-use environment that
enables easy replacement of current traditional common-use
touchpoints such as check-in, gate boarding, and service desks. It
also builds on existing infrastructures – such as on-site and
off-site bag drops and kiosks – which can be re-used and
repurposed as required, offering efficiency benefits in a time of
economic uncertainty.

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